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Double account and multiple bonus claims accusations with payments denied. The casino did communicate with the player via email twice stating the same thing both times.
Now the casino has been ignoring any kind of correspondence with the client and the case remains unresolved. Complaints on related Black Lotus Casino Same management.
The player was waiting for his deposit to be returned to him. Later on, he decided that he wanted to close his account and the casino decided to credit his deposit money back into his card.
The withdrawal was declined due to a double account accusation. After the player Shorty requested a withdrawal and sent all the documents for verification, the casino refused to pay her the winning due to a duplicate account accusation.
She asked the casino to send or show her a proof, but they never did. Extremely long withdrawal process. He contacted the chat where they informed him that the payment was pending but he should receive his money in the next 96 hours.
The player, Salam from Bangladesh, requested a withdrawal payment and sent all the documents for verification. The finance support team informed him that they sent him a check via courier but he never received it.
When he contacted the finance team, he was informed they were still processing his payment and were looking for a way to deliver the payment to him and as soon as they would receive a confirmation number, they would inform him so he could track the payment.
Complaints on related Lotus Asia Casino Same management. Delayed payment, status unknown. The payment process was delayed due to the complication with the payment method.
The player made a withdrawal request and had no other choice but to use a check as a payment method. After receiving the check with a delay, the player tried to cash it out in their bank.
However, they were informed that the check was fraudulent. The player contacted the casino and was promised they would receive the money on their Mastercard bank account but had to destroy the check first.
After doing so, the casino tried to avoid contact with the player and the player kept waiting for the money.
There is no update on this suspiciously acted casino. Complaints on related Bella Vegas Casino Same management.
Player unable to withdraw winnings. Casino accused them of duplicate account and numerous bonus claims. After depositing the player realised they made a mistake when typing their email address.
The player opened a new account, made a deposit and claimed bonus. After losing some money, they were able to win, the wagering requirements were fulfilled so they tried to withdraw the winnings.
According to the player, the casino at first accused them of duplicate account although they promised to delete the old account and then of numerous bonus claims.
The complaint remains unresolved. No update since then. Delayed payment, likely paid. Player was double charged. The casino stated the money was refunded.
The player made a deposit and was double charged. The player was frustrated because they had to wait for a refund for several weeks. The casino stated all funds were paid back and the player was rewarded a special bonus for the trouble.
Sin from the past. Player found in the statement section they had lost before even playing the bonus. Player received a bonus and even before starting to play he noticed in the statetemnt section that it said he had alread lost, probably due to a technical glitch.
The casino promised to look into the matter. Complaints on related Planet Casino Same management. After a player made a win, it turned out he was from a country restricted to play.
The player complained that he kept receiving emails from casino inviting him to play and informing him about the promotions, so the player started to play and won.
No reaction from the casino. Complaints on related Fone Casino Same management. Insufficient evidence from casino. Complaints on related GrandBay Casino Same management.
The player wanted to withdraw his winnings that he had won with loyal points. At first, everything went well and the Finance Department approved the withdrawal.
However, the winnings have not reached the player. However, for us, it is still a mystery why the player was not explained this immediately and why his winning was approved to withdraw first.
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